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Unhappy Bi-Polar Client

How does one deal with a 'bi-polar' client that is VERY disappointed that you didn't take EXACTLY 3" off the front of her hair? She called to reprimand, and never gave me a chance to tell her when to...

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Re: Unhappy Bi-Polar Client

completely baffled as to why someone would post this as their very first post???

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Re: Unhappy Bi-Polar Client

Quote:completely baffled as to why someone would post this as their very first post???Thats what I was thinking.. without even the smallest introduction.. Monique HeijboerAmsterdam - The Netherlands...

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Re: Unhappy Bi-Polar Client

Hey sister... why don't you make an introductory post or at the very least fill in your profile so that we can know who you are. That's kinda how we role around here.

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Re: Unhappy Bi-Polar Client

Sorry... did not mean to piss anyone off! And for the record I DID NOT say she was an ass! She's actually a nice lady that loved her highlight and the 'most' part of her haircut, but went off on how I...

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Re: Unhappy Bi-Polar Client

When we have no frame of reference, it's hard to help. When someone posts what sounds like assumptions about another, and we don't know that you are doing anything other than making assumptions, it's...

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Re: Unhappy Bi-Polar Client

Quote:How does one deal with a 'bi-polar' client that is VERY disappointed that you didn't take EXACTLY 3" off the front of her hair? i think jackysmom was being very straight forward. if you choose...

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Re: Unhappy Bi-Polar Client

Thanks for being understanding, Mary.Is there any particular reason the regular, salon working, hairstylist will not frequent the board? Is it a given?There is a need for this type of board, or I...

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Re: Unhappy Bi-Polar Client

I said I was baffled, not pissed off. I'm not pissed off, or offended. I just thought it was a bit odd that the post didn't start with a brief introduction. I posted that after a few wines one...

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Re: Unhappy Bi-Polar Client

I agree with Mary RC's post although I'm a big advocate of the pre-post introduction and filling out your EZBoard Profile. Like we don't know who you are, we don't know what you're talking about, it's...

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Re: Unhappy Bi-Polar Client

I'm do not work in a salon either but my advice would be to not call her for a while and let her cool off. When some folks are angry it takes them a while to cool off. I would also send a card or...

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Re: Unhappy Bi-Polar Client

While I'm not opposed to salon professionals here, and I myself used to work in a salon (two, actually), this just typically isn't where they migrate. I know there are sites out there for you guys,...

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Re: Unhappy Bi-Polar Client

i find it inappropriate and in poor taste for a layperson to "diagnose" someone with or refer to someone as having a psychiatric condition...it is offensive because it a) it's very dismissive and b)...

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Re: Unhappy Bi-Polar Client

Im confused.When the client said they wanted 3 inches off the frontwhy didnt you do it?Id be pissed too if I went to pay for a service and didnt get what I asked for.http://www.roshar.com

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Re: Unhappy Bi-Polar Client

I did take 3". I know what three inches is and I showed her and it was agreed. No reason to be pissed if the stylist is willing to work with the client. It's not like I screwed up a color or anything!...

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Re: Unhappy Bi-Polar Client

If you would have explaind all this info in your first postwe would have been able to understand and possibly be more sympathetic. Did you notice my response was given on what little info you...

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Re: Unhappy Bi-Polar Client

Quote:I truly thought this would be a fun and informative place.This is a fun and informative place. It's just that you need to actually communicate with us, not expect us to read your mind or know...

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Re: Unhappy Bi-Polar Client

Roshar.......WOW! Looove your moving avatar!!!!Very clever indeed.Mandy

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Re: Unhappy Bi-Polar Client

Thanks Mandy!Gotta love Linda~!:-)http://www.roshar.com

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